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OUR PRIVACY POLICY

Keeping Your Data Safe is Important To Us


This policy outlines how Fusion3 Enterprises Ltd , the data controller- will process your data in accordance with the general data protection regulation 2018.

WHAT INFORMATION DO WE COLLECT?

We collect and process the data that you provide to us, which allow us to service you as a customer and process your orders. These data fields consist of the following:

  • Name

  • Job Title

  • Professional Contact Details

  • Usernames

  • Passwords

  • Billing Address

  • Debit/Credit Card Numbers

  • Business Details

Data Automatically Collected: 

We automatically collect certain information when you visit our website and use our services. This may include information such as device and usage information such as IP address, browser, device type and characteristics, operating systems, device name, location information, browsing preferences, and some other technical information. This information is required to maintain security, and for service improvement reasons driven by analytics. 

Like many websites, we also collect data through cookies and similar technologies on our website.

WHAT DO WE USE YOUR DATA FOR?

  • Identity verification: We may use your data to verify your identity and therefore ensure that we are doing business and supplying products responsibly.

  • Account Creation: We may process your information in order to set-up and maintain your customer account.

  • Responding to enquiries/support: We may process your data to respond to queries, solve issues, or offer appropriate support.

  • Marketing communications: We may process your information to send you information on products or services that we reasonably expect you may be interested in. This will only be done if you have opted in to our marketing preferences, and can be opted out of at any time.

  • For safety and security: We may process data to protect ourselves against fraudulent, or dishonest/false activity.

  • To identify usage trends: We may use your data to identify general trends which help us improve our services.

  • To process/manage customer orders: We may use your data to effectively manage orders, payments, returns and exchanges.

  • To request feedback: We may process data to request feedback in order to provide our services to you.

WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR DATA?

We only process data when we have a valid and legal reason to do so.

  • Consent: We may process your data if you have given us explicit consent to do so for a specific purpose. You are able to withdraw this consent at any time to stop the data processing.

  • Performance of a contract: We may process your data when it is necessary to support a legal obligation that we have made to you. 

  • Legitimate interest: We may process your information when we deem it reasonably appropriate to support our business operations. This will only be done when it is judged that the processing does not conflict with your interests as the data subject, and if your rights are not affected. We may process under legitimate interest for the following: ​

    • Providing users with personalised content​

    • Supporting marketing activities

    • Preventing fraudulent activities

    • Diagnosing Issues

    • Improving user experience

  • Legal obligation: We may process your information if we are legally bound to do so by a body with authority, such as law enforcement or government bodies.

SHARING YOUR DATA

We may share your data with other parties in some specific situations.

Vendors, consultants, and third-party service providers: We may share your data with third-parties who perform services for us or on our behalf. If this is the case, we ensure that our partners will also handle your data diligently and securely. The third parties will only process the data in the ways that we authorise them to, and will not share the data with anyone else. The third parties we may share information with will be the following:

  • Advertising, marketing, and lead generation partners

  • Content optimisation specialists

  • Invoice and billing partners

  • Analytics partners

  • Web hosting partners

  • Logistics partners

WHERE IS YOUR DATA STORED?

Data is stored on our servers, which are located in the UK. If you are located outside of the UK, please be aware that your data may be transferred, stored and accessed across international borders.

If you are located within a country with differing data protection laws that may be different to the UK or EEA (European Economic Area), we will take necessary measures to protect your data in accordance with this policy and applicable laws.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of lime in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate ii from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented reasonable security measures, both technical and physical, to protect the data that we process. We work with reputable partners at all times to maximise safety and security for those who use our services. 

To aid security, we advise you to only access our services within a secure environment.

WHAT ARE MY PRIVACY RIGHTS?

As a data subject, you have the following rights which you may exercise at any time:

  • The right to be informed: you have the right to know what your data will be used for at all times (please see the above section of this policy outlining the reasons for processing).

  • The right to access: You have the right to access and view the data that we hold about you within our services.

  • The right to rectification: We work hard to ensure that all data held about you is up-to-date and accurate. If any information about you is incorrect, you have the right that this is rectified asap.

  • The right to restrict processing: You have the right to request that we stop processing of your data for certain purposes. This may not be possible in every circumstance, for example if this conflicts with the necessity to perform a contract.

  • The right to object: You have to object to your data being processed. As above, it may not be possible to half processing in every circumstance, however we will review all requests appropriately.

WHERE TO GO FOR MORE INFORMATION?

If you require more information on how we process date, please contact info@fusion3enterprises.com

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